Terms & Conditions

Last Updated: January 15, 2026

Introduction

These Terms and Conditions govern your use of the Velora Stays website and services. By accessing our website, making a reservation, or staying at our villa, you agree to be bound by these terms.

Our Properties

Velora Stays operates 3 luxury villa properties near Pawna Lake, Lonavala:

Villa 7 (7 grand villas ): Situated on a 1-acre land parcel, Villa 7 features 7 rooms with attached bathrooms and 1 common bathroom, a swimming pool, and a garden. The villa has 4 rooms on the 1st floor with a hall and 3 rooms on the ground floor with a dining hall. Villa 7 can accommodate a minimum of 14 pax and a maximum of 28 pax.

Villa 5 (5 villas ): Situated on a 1-acre land parcel, Villa 5 features 5 rooms with attached bathrooms and 1 common bathroom, a swimming pool, and a garden. The villa has 4 rooms on the 1st floor and 1 room on the ground floor with a dining room and a play zone. Villa 5 can accommodate a minimum of 10 pax and a maximum of 15 pax.

Villa 4 (4 villas ): Situated on a 0.5-acre land parcel, Villa 4 features 4 rooms with attached bathrooms and 1 common bathroom, a separate dining area, a swimming pool, and a garden. The villa has 2 cottages with 2 rooms each and a separate dining room near the cottages. Villa 4 can accommodate a minimum of 8 pax and a maximum of 16 pax.

Booking Terms

All reservations are subject to availability and confirmation. You must be at least 18 years of age to make a reservation and must provide accurate, current, and complete information during the booking process. A valid government-issued photo ID is required at check-in for all guests.

Check-in and Check-out

Check-in Time: 2:00 PM
Check-out Time: 11:00 AM

Early check-in is available subject to villa availability and may incur an additional charge. Late check-out can also be arranged upon request, depending on availability on the day.

Facilities and Amenities

All our villas include the following facilities:

  • WiFi is available at all properties
  • Parking is available at all properties
  • TV is available in each room
  • Swimming pool at each villa
  • Common turf area
  • Garden area at each villa

Pet Policy

Pets are not allowed at any of our properties. We appreciate your understanding in maintaining a pet-free environment for the comfort of all guests.

Food and Dining

Food is provided from our Central Kitchen in the property and needs to be ordered separately after placing your booking. The charges are as follows:

  • Adults (above 12 years): ₹1500 per person
  • Children (above 6 years): ₹750 per child
  • Kids (below 6 years): No charges

Pricing

The pricing for all villas is ₹1500 per person. All prices are quoted in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

Payment Terms

We accept major credit and debit cards, UPI payments, net banking, and select digital wallets. Full payment or an appropriate deposit is required at the time of booking unless otherwise agreed upon. A refundable security deposit may be collected at check-in to cover potential damages or outstanding charges.

Guest Responsibilities

Guests are responsible for all charges incurred during their stay. You must adhere to the villa's house rules, which include restrictions on noise levels after 10:00 PM and prohibition of smoking in non-designated areas. Any damage to villa property, fixtures, or furnishings will be charged to the guest's account at replacement or repair cost.

Liability Limitations

Velora Stays shall not be liable for any loss, damage, or injury to guests or their property except to the extent caused by our proven negligence. We are not responsible for delays, cancellations, or disruptions caused by force majeure events. We strongly recommend that guests obtain comprehensive travel insurance.

Intellectual Property

All content on the Velora Stays website, including text, graphics, logos, images, videos, and software, is the property of Velora Stays or its licensors and is protected by Indian and international copyright, trademark, and intellectual property laws.

Cancellation and Refund Terms

Cancellation terms vary depending on the rate type and booking channel. Please refer to our dedicated Cancellation Policy and Refund Policy pages for detailed information.

Dispute Resolution

Any disputes arising from these Terms and Conditions or your use of our services shall first be addressed through good-faith negotiation. If a resolution cannot be reached within 30 days, either party may initiate mediation. If mediation is unsuccessful, disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

Velora Stays
PC37+579, Gevhande Apati, Near Pawna Lake, Lonavala, Maharashtra 410401
Email: reservation@thehotelmate.co
Phone: +91 7326079861